Tools for Quality

Survey Tools

Care Continuum Alliance Provider Satisfaction Survey

The success of disease management, wellness and other population-based interventions can depend on the satisfaction of providers, who play an important role by referring patients and managing and coordinating patient care. This validated survey instrument allows health plans, population health management companies and others to measure provider satisfaction and tailor programs to enhance provider relationships and improve patient care. The survey examines provider satisfaction with patient reports; program impact on practice and patient relationships; and impact on patient health and the provider's ability to manage patient health. Note: Access to a complimentary, downloadable PDF of the survey requires completion of a brief user agreement.

Visit online publications ordering to complete a brief user agreement and download →

Care Continuum Alliance Participant Satisfaction Survey and Usage Guidelines

Responding to the need for a statistically validated, industry-accepted approach to measuring participant satisfaction in disease management, the Care Continuum Alliance has created a new assessment tool. The Care Continuum Alliance Participant Satisfaction Survey and Usage Guidelines, developed with support from J.D. Power and Associates, comprises modules that evaluate various aspects of disease management programs. The Care Continuum Alliance also will create a de-identified database built from survey results that would allow analysis of aggregate data for quality improvement efforts.

Highlights of this concise publication include:
  • a survey background and overview;
  • guidance on target population and sampling;
  • methodology and response rate information; and
  • the survey document, with general, segmentation and program-specific modules.
Order the Care Continuum Alliance Participant Satisfaction Survey →
News release on Participant Satisfaction Survey →

Provided with support by:

Magellan Health Services - Getting Better All The Time